Terms of Service

1. Acceptance of terms

By accessing or using ChatFairy (the “Service”), you agree to be bound by these Terms. If you are using the Service on behalf of a business or organization, you represent that you have authority to bind that organization.

2. The Service

ChatFairy lets businesses connect their own WhatsApp Business and Telegram accounts, train an AI assistant on their business content, and let it handle customer conversations, appointment bookings, and payments. You are responsible for your use of the connected channels complying with Meta’s and Telegram’s own terms and messaging policies, and for obtaining any consent required to message your customers.

3. Accounts

You are responsible for safeguarding your account credentials and for all activity under your account. Notify us immediately of any unauthorized use. You must provide accurate information and be at least the age of majority in your jurisdiction.

4. Organizations and content

The Service lets you create organizations and invite members. Owners and admins are responsible for managing their members and any content stored within their organization — including the knowledge base used to train the assistant. You retain ownership of your content and grant us a limited license to host and process it (including sending it to our AI provider) solely to provide the Service.

5. AI-generated responses

Assistant replies are generated by AI from the content you provide and may occasionally be inaccurate. You are responsible for the information your assistant gives your customers — review your knowledge base, keep it current, and use the built-in human handoff where appropriate. AI output is not professional (legal, medical, financial) advice.

6. Payments

Customer payments collected through your assistant are processed by Stripe on your own connected Stripe account. ChatFairy is not a party to transactions between you and your customers; you are responsible for fulfilling what you sell, for refunds, and for applicable taxes. Subscription fees for the Service itself are billed through Stripe and are non-refundable except where required by law.

7. Acceptable use

• No unlawful, infringing, or harmful activity.
• No spam or unsolicited messaging through connected channels.
• No attempts to breach security or access data that isn’t yours.
• No disruption of the Service or its infrastructure.

8. Termination

You may stop using the Service at any time and delete your account from your profile settings. We may suspend or terminate access for violations of these Terms.

9. Disclaimers and limitation of liability

The Service is provided “as is” without warranties of any kind. To the maximum extent permitted by law, ChatFairy is not liable for indirect, incidental, or consequential damages, including losses arising from AI-generated responses, channel outages, or payment disputes between you and your customers.

10. Changes

We may update these Terms from time to time. Material changes will be communicated through the Service or by email.

11. Contact

ChatFairy is co-authored and legally owned by UseFool Technology Limited (Hong Kong) and Shanghai Kelin Technology Co., Ltd. The Service is operated by Kelin Studio (kelin.studio).

Questions about these Terms? Contact us at support@chatfairy.chat. Governing law: Singapore.