WhatsApp guides / Error 368
WhatsApp error 368: temporarily blocked for policy violations
Error 368 means the WhatsApp Business Account linked to the app has been restricted or disabled for violating a platform policy. Meta's guidance is to read its Policy Enforcement document to understand the violation and how to resolve it, which can include requesting a review.
Based on Meta's official documentation, checked 18 October 2026. Sources are linked at the end; where Meta gives no fix, we do not invent one.
What Meta says it means
Meta lists 368 as an integrity error: the WhatsApp Business Account associated with the app has been restricted or disabled for violating a platform policy.
What Meta says to do
See Meta's Policy Enforcement document. Its review process:
- In Business Support Home, select the WhatsApp Business Account.
- Select the violation and click Request Review.
- Add supporting details and click Submit. The request moves to the In Review tab.
- Meta's decision arrives in Business Manager, typically within 24 to 48 hours, marked Unchanged or Reversed.
How Meta's enforcement escalates
- A first violation gets a warning.
- Repeat violations bring restrictions that grow longer: a 1 or 3 day block on templates and adding numbers, then a 5, 7 or 30 day block on sending any messages, then an account lock that only an appeal removes, and eventually permanent disabling.
- Meta says not every spam violation can be appealed; some businesses have to wait out the restriction.